We want you to feel confident ordering from North Filings. This policy explains exactly when our fees can be refunded and how government fees are handled.
Before we file: full refund of our service fee
If you change your mind before we submit your formation documents to the state, we refund 100% of the North Filings service fee. Contact us and we will confirm your filing status before processing.
After we file: government fees are non-refundable
State filing fees, expedited processing fees and other government charges are paid directly to the relevant authority and cannot be recovered once submitted. Our service fee also becomes non-refundable at that point, because the work has been performed.
If we make a mistake
If a filing is rejected because of an error on our side, we correct and re-file it at our cost, including any re-filing fee. If we cannot complete the service you paid for, we refund our service fee in full.
EIN applications
The IRS charges nothing for an EIN. If we are unable to obtain an EIN for your eligible entity, the EIN portion of your service fee is refunded. Delays caused by IRS processing times are not grounds for a refund, but we will keep you updated at every step.
Subscriptions
Registered agent, compliance, bookkeeping, payroll and NorthOS subscriptions can be cancelled at any time from your billing settings. Cancellation stops future renewals; the current period runs to its end and is not pro-rated. If you cancel within 14 days of your first payment on a new subscription and have not used the service, we refund that payment in full.
Tax filing and accounting work
Once preparation of a return or a bookkeeping period has begun, fees for that engagement are non-refundable. Unstarted future periods are refundable.
Chargebacks
Please contact us before filing a chargeback — almost every issue is faster to resolve directly. Accounts with an open chargeback may be suspended until it is resolved.
How to request a refund
Email hello@northfilings.com from your account email with your order number and the reason for the request, or use our contact page. We respond within one business day, and approved refunds are returned to the original payment method within 5–10 business days.
This policy forms part of our Terms of Service.